[Soekris] net5501 Hardware Issues?

[Nick Webb]

Igor Sobrado wrote:
> 
> If Soekris Engineering wants to sell computers to the European market
> this company should accept European laws; if a problem on the
> manufacturing process is discovered on the first month of use of an
> equipment the company *must* replace the defective unit with a new one,
> except when the customer agrees about this unit be fixed.  Period.
> 
> I asked for a replacement unit and they denied this option.
> 
> I am sorry for being so harsh, but I got three Soekris computers for
> personal use and OpenBSD development in the last years.  Perhaps a
> corporation may afford dropping these computers if broken, but the
> amount of money I spent on the last unit is a concern for me.
> 

Yeah it is kind of sad here in the US, but it's the capitalist system 
:).  If you don't like the support, don't buy them anymore.  I sent 
Soekris an email about this issue (the second time around) and no 
response yet.  I've got 5-10 more people interested in our solution 
involving the net5501, but perhaps I should look at PC Engines instead?

Kind of sad to go with another vendor after nailing down a nice 
solution, but that's life.

Nick